Privacy Policy
Last updated: 9th December 2024
This privacy notice tells you how we handle your personal information. It should be read along with our cookies policy and terms and conditions.
We are Airblade Software Ltd, a company registered in England and Wales, no. 5707678. Our registered address is The Old Bakery, 90 Camden Road, Tunbridge Wells, Kent, TN1 2QP.
If you have any questions about this policy, you can contact us as follows:
- By email: support@swimscan.com
- By phone: 01865 900 575
Lawful basis for collecting personal data
Our lawful basis for collecting and using personal information is Consent. We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.
Your data protection rightss
Under UK data protection law, you have data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and with whom we share personal information. There are some exemptions which means you may not receive all the information you ask for. More information.
- Right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. More information.
- Right to erasure - You have the right to ask us to delete your personal information. More information.
- Right to restriction of processing - You have the right to ask us to limit how we can use your personal information. More information.
- Right to object to processing - You have the right to object to the processing of your personal data. More information.
- Right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. More information.
- Right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. More information.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details in this privacy notice.
Types of data collected
Personal data
While using our service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information includes but is not limited to:
- Email address
- First name and last name
- Date of birth
- Phone number
- Emergency contact name
- Emergency contact phone number
We get personal information directly from you.
Usage data
Usage data is logged automatically when using the Service.
Usage data may include information such as your device's internet protocol ("IP") address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, and other diagnostic data.
Tracking technologies and cookies
We do not use tracking technologies such as beacons, advertising tags, or advertising scripts. We do not use analytics that can personally identify anyone. We are strongly against surveillance capitalism.
We only use cookies that are necessary and essential for our service to function, e.g. to remember that you are logged in from one page to the next. You can instruct your browser to refuse cookies although, if you do, you will not be able to use most of our service.
Use and disclosure of your personal data
We use personal data for the following purposes:
- To provide and maintain our service, including to monitor the usage and security of our service.
- To contact you by email, phone, message, or similar as needed to provide our service. For example, sending password-reset emails, or following up with swimmers who did not scan out.
- To provide support: to help you use the service and troubleshoot any problems.
We share your personal information in the following situations:
- With data processors: where necessary we share your personal information with data processors to provide our service to you.
- With venue staff: your personal information may be viewed by venue staff in order for them to provide their service to you.
- With your consent: we may disclose your personal information for any other purpose with your consent.
Where necessary we may transfer personal information to our data processors outside the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of our data processors, please contact us using the contact information in this privacy policy.
Data processors
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services S3 | UK | Hosting database backups |
| Fastmail | Australia | Support emails |
| Hetzner | Germany | Hosting our servers and logs |
| Postmark | USA | Sending transactional emails |
| Stripe | Ireland | Processing payments |
Law enforcement
We may be required to disclose your personal data by law or in response to valid requests by public authorities (e.g. a court or a government agency). In such instances we will notify you unless forbidden from doing so.
Other legal requirements
We may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation;
- Protect and defend our rights or property;
- Prevent or investigate possible wrongdoing in connection with our service;
- Protect the personal safety of users of the service or the public;
- Protect against legal liability.
Retention of your personal data
We will retain your personal data only for as long as necessary for the purposes set out in this privacy policy and to comply with our legal obligations, e.g. for invoicing, payment, and accounting purposes.
| Data location | Retention period |
|---|---|
| Database | Until you delete your account |
| Database backups | 30 days |
| Log files | 30 days |
Security of your personal data
No method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Children's privacy
Children under the age of 13 are not permitted to use our service.
If you are a parent or guardian of a child under 13 years old and you are aware that your child has used our service or provided us with personal data, please contact us.
If we become aware that a child under 13 has an account on our service, we will close it immediately and delete the data from our database.
Links to other websites
Our service may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this privacy policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113